Services Sourcing
Increase your organisational efficiency by intelligent use of global sourcing models.
Business Cases
Bring in rigour to your investment appraisal process with compelling business cases.
Operational Risk
Add resilience to your operations with effective measurement and mitigation of key risk factors.
Change Management
Confidently implement change equipped with the right project management tools and framework.
Compliance
Ensure your organisation operates in harmony with regulatory requirements.
"I thank Wolfgang Messner for his effort in supporting our Indian projects. As a trainer and coach he manages to convey images in his workshops that adequately reflect the reality and thereby help our employees to safely, respectfully and thus successfully collaborate with their Indian colleagues. In addition, the seminar opens a door to a rather different, impressive culture. We consistently receive a very good feedback from the participants – and an excellent one after their first visit to India."
Ignaz Vinzens, Director, IGS GmbH, St. Gallen (Switzerland), 04/2010
"The intercultural workshop was indeed a very interesting day packed with lots of fun, information and spicy food for thought. It helped bridge the cultural gap between Indians, British, Germans and Italians by creating more awareness of the differences in cultural values. It added the essence of the 'people factor' to the project which makes distributed delivery very lively and more collaborative. This workshop should be conducted with every client who runs an offshore delivery component. Wolfgang Messner conducted the workshop very professionally keeping in mind the minutest of details."
Shantanu Patil, Project Manager, Capgemini, Mumbai (India), 08/2010
"A very impressive seminar and certainly unique in its form. The seminar offers hands-on yet indepth information enabling our teams to successfully collaborate with our providers."
Somok Ghosh, Head of Offshore Management, Deutsche Post, Bonn (Germany), 04/2010
"A really insightful course, taught by an engaging and humourous coach. Thank you!"
Sarah Allwood, Business Support Manager, London Southbank University, London (UK), 09/2012
"Great training, showing the cultural differences and how to bridge them. Thanks. Was a great time!"
Antonino Gargano, Delivery Manager, Capgemini Outsourcing, Germany & Italy, 05/2011
"Great content and fantastic delivery. Lots of learning about Western countries. Thanks!"
Ravi Tirumalaraju, Head Mobile Solutions, Corpus Mobile Labs, Hyderabad (India), 10/2011
"Many thanks for the excellent training! It has been very well received by the team and myself; I am sure it is going to be helpful to master our upcoming challenges."
Andreas Philipp, Development Director Central Europe, Torex Retail Solutions, Berlin (Germany), 08/2011
"The facilitator was engaging and provided real-life examples that I could engage with."
Ryo Ashida, Management Accountant, London South Bank University, London (U.K.), 09/2012
"The training was very good and helped me to gain a better awareness for the Indian culture and cultural differences in general. It offered a good mix of theoretical background and practical advice."
Arne Claßen, Infrastructure Engineer, Capgemini Outsourcing (Germany), 05/2011
"The training was really good and well structured."
Lokesh C. Malhotra, Project Manager, CSC, Bangalore (India), 10/2011
"I thought the training was great! It was interesting, true to life and offered me precisely the information I had so far been lacking about the culture and thinking of our Indian colleagues. it will help me to interact and communicate more consciously with the Indian employees from now on."
Sarah Varga, Manager, sd&m, Stuttgart (Germany), 04/2010
"Schöne Mischung aus Vortrag, Filmen, Diskussion; gute Darstellung der Ergebnisse; gute Auswahl der Medien und Konzepte mit Aha-Erlebnissen; Sachkenntnisse des Dozenten"
Michael Zell, Development Engineer Check Weighing Machines, Sartorius Mechatronics, Aachen (Germany), 09/2012
"Given Wolfgang Messner's experience at work coupled with the insider's view that he has gained through his marriage to an Indian, his approach to handling the communication gaps with Indians are hands-on and facilitate collaboration."
Sreemathi Ramnath, President SIETAR India, Chennai (India), from the foreword of Working with India, 2009
"Doing business and meeting cultural differences are a given. But when you understand why people behave the way they do, things become far simpler. I thought I knew the nuances of how to do business – but this session helped me to look beyond the obvious."
Srinivasan Sivasubramanian, Principal Consultant, Infosys Ltd., Bangalore (India), 10/2011
"Good examples, one could really sense the real-world experience."
Dr Marion Kremer, Head of CSD Research and University Relations, Capgemini, Frankfurt am Main (Germany), 09/2011
"I appreciate the efforts taken to explain and narrow the divide between different cultures and business communities."
Venkata Jayaraman, Country Head Payments & CMS Operations, ING Vysya Bank, Mumbai (India), 10/2011
"Sehr hilfreich bei Planung und Bewertung von Offshoring-Projekten in Indien. Das Training hilft, Fehler zu vermeiden und vermittelt einen realistischen Eindruck von Chancen und Risiken der Entwicklung in Indien."
Peter Asemann, Senior Software Engineer, Elektrobit Automotive, Erlangen (Germany), 09/2011
"Very vivid and broad review with many helpful hands-on examples."
Peter Schmid, Senior Software Engineer, Elektrobit Automotive, Erlangen (Germany), 09/2011
"It was very useful and beneficial to have this session with Wolfgang. The conversations it started are useful and it will definitely help us to improve our investment appraisal process."
Cherie Chin-A-Fo, Financial Planning Manager, London South Bank University, London (U.K.), 09/2012
"Praxisbezug, hohe Wissensdichte, geringe Pausen, konzentriertes Arbeiten, Spaß und Kurzatmigkeit."
Andreas Loodt, Strategic Purchasing, Sartorius Mechatronic, Aachen (Germany), 09/2012
The ICCA™ Intercultural Communication and Collaboration Appraisal is a comprehensive psychometric, reliable, and cross-culturally valid diagnosis framework for intercultural coaching helping participants to become increasingly culturally competent and skilled in professional interactions.
Now also available as Team-ICCA™.
Dr Wolfgang Messner is available as a keynote speaker for presentations at corporate events and conferences. He presents to audiences all over the world on the ways to build successful international businesses.
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You have a dream, a vision, and a global project to deliver. You know that you, your team, and your company have great potential and are ambitious.
But maybe there are areas where greater efficiency would be welcome. Are there issues in your service centre operations, virtual team dynamics, and
communication across cultures? Or is lobbying for funding of strategic programmes, transition management, and
change implementation a challenge?
We can help. Through insight, consulting or training. Depending on your needs. Whatever that may be for you. We are independent and will be there for you.
Our philosophy is simple. We are based in India and work with global companies and service providers giving you all that you need to gain outstanding results utilising effective
(yet sometimes strikingly simple) methods and tools.
Your quest for excellence in global endeavours will be supported by our expertise and experience. There are thousands of consultants, trainers, and coaches out there -
but our capabilities in offshore service delivery, operations, investment decisions, and intercultural management
coupled with our diverse subject matter expertise is unique. So is our international work experience in India, Europe, and the United States.
In a nutshell, GloBus Research is dedicated to helping you address strategic and operational challenges in the areas of services sourcing,
banking operations, intercultural communication, and investment decisions.
With rigour, but with a focus on the practical needs to help you accelerate your business growth.
Warm Regards,
Dr Wolfgang Messner Pratibha Messner
19 May 2013
Announcing Our New Book on Business Cases and Decision Making Techniques
Messner, W. (2013). Making the Compelling Business Case. Decision Making Techniques for Successful Business Growth. Houndmills: Palgrave Macmillan.
We are proud to announce that the renowned business book publisher Palgrave Macmillan has accepted our new book on Making the Compelling Business Case.
Business cases are both a tool and a process in financial planning and corporate decision making. This new book increases your capability to champion corporate investment proposals,
take them to senior management, and facilitate the decision management process by understanding the key theories and practices of finance and corporate investments.
You learn how to formulate and present a professional judgment on potential corporate investments based on time elements of costs, benefits, risk, and strategic flexibility options.
Please see our site on business cases for the table of contents and reviews by leading practitioners as well as academicians.
The book is currently in the production process with Palgrave and will be available in bookstores in November 2013.
27th December 2012
Working across Cultures. An Intercultural Communication Toolkit for the Global Indian
There are many books about intercultural communication, but there is a dearth of quality intercultural training material focussing on the needs of
professionals on the Indian subcontinent. We have put together a workbook which is specifically aimed at the Indian subcontinent;
we use it in our own seminars, but it can also be used by other trainers.
- Intercultural communication from an Indian perspective.
- Specific information on France, Germany, U.K., and U.S.A.
- 22 tasks, exercises, and case studies; 24 figures and diagrams.
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25th September 2012
The IT-business magazine "CIO – IT-Strategie für Manager" and WHU – Otto Beisheim School of Management have designed a general management program
exclusively for CIOs and top-managers in corporations. This leadership excellence program consists of three modules:
- A four-day intensive seminar on leadership, strategy, and innovation at WHU in Vallendar.
- One week in India (Mumbai and Bangalore) with a focus on intercultural collaboration, workshops, field trips, and participation at the NASSCOM India Leadership Forum.
- Preparation of a position & perspective paper.
We are delighted to work with CIO-Magazine and WHU to support the workshops and field trips in India in February 2013.
More information is available at lep.cio.de and cio.de.
14th June 2012
The new handbook Globalization of Professional Services,
which Dr Wolfgang Messner of GloBus Research has edited with his colleagues Ulrich Bäumer (Osborne Clarke) and Peter Kreutter (WHU) was launched by Springer during the
9th Indo-German ICT NASSCOM/BITKOM conference in Cologne.
It brings together 42 contributors from 22 corporations; Heinz-Paul Bonn (BITKOM) and Som Mittal (NASSCOM) have written the forewords.
The picture shows N Chandrasekaran, Chairman NASSCOM & CEO Tata Consultancy Services reading the very first copy of the book during the ICT conference.
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"The editors successfully managed to build a team with very competent experts of business consultancy and services. The authors come from various industries, countries and continents and thus also represent different cultural spheres. They provide interesting insights and describe important challenges and trends using their personal experience as well as statistical facts."
Prof Dr Dr hc mult Peter Mertens, Friedrich-Alexander University Erlangen-Nuremberg
"By choice or by necessity, more and more CEOs and CIOs see globally distributed service sourcing as a major factor in their business strategies. Bäumer, Kreutter and Messner have brought together high-profile practitioners and academics, providing in their articles hands-on information to help clear the mist between perception and reality."
Horst Ellermann, Editor in Chief, CIO Magazin
"The locus of the global professional services industry is inexorably moving east. Bäumer, Kreutter and Messner provide a useful primer on the strategies, processes, and experiences to guide planning at the enterprise level."
Enrico Rühle, Managing Director, TÜV Rheinland (India) Pvt. Ltd.
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